Most technical problems can be resolved by simply clearing your browser data, removing extensions from your browser, or using a different browser. (We recommend using Google Chrome.) Prior to submitting a support ticket or sending us an email, please make sure you've tried these solutions.

How do I clear my browsing data?

Google Chrome

1. Click the Control icon in the upper right hand corner of the browser window.

2. Click "Settings."



3. Click "History" in the left navigation rail.

4. Click “Clear browsing data…”



5. Make sure the following fields are selected:

  • Browsing history
  • Cookies and other site and plugin data
  • Cached images and files
  • Hosted app data
6. Click "Clear browsing data" to confirm and clear.



Mozilla Firefox

1. Click the “Open menu” icon in the upper right hand corner of the browser window.

2. Select “History."



3. Click “Clear Recent History...”